Standard Delivery - FREE
Special Delivery - £7.50 guaranteed next day
International delivery - please contact email@example.com for further rates.
Can you deliver to a different address than my billing address?
Yes, you can specify your preferred delivery address when you place your order.
Where do you deliver?
We deliver to most postal areas in the UK. We reserve the right not to deliver orders if we believe the address is not secure; for example, to a communal postal address or PO Box. If this affects your order, we will notify you as soon as possible.
How long does Standard Delivery to the UK take?
Please allow up to 5 working days (excludes weekends and Bank Holidays) after you placed your order for free Standard Delivery.
Are there any places where delivery might take longer?
There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale.
What if I'm not in when you deliver?
Your order will be generally delivered anytime between 8am and 2pm and a signature will be required on receipt.
If you are not around to take delivery of your order, you can contact the carrier directly to rearrange, or the carrier will leave a calling card informing you how to rearrange your delivery.
How can I track my order?
You will be able to track your order within 24 hours of the order despatch email being sent to you by emailing firstname.lastname@example.org
You will receive an email with information about your delivery once your order has been despatched. If you are not around to take delivery of your parcel, you will be left a calling card informing you how to rearrange your delivery. Unfortunately you cannot change the delivery address for a redelivery. Orders are generally delivered between 8am and 2pm.
REFUNDS AND RETURNS POLICY
What should I do if I no longer want the goods I ordered?
If, on receiving your order, you decide you do not wish to keep the goods, you can return any item you are not completely happy with within 14 days of the despatch date for an exchange or full refund.
Please include your original receipt in the returned parcel along with the completed returns form at the bottom of this document. We recommend you use Recorded Delivery or another tracked service.
Please send the item with your invoice and a completed attached return form to:
Ingenious, Suite 721, 6 The Broadway, Mill Hill, London, NW7 3LL. Please download and fill in the Returns Form that you will find in the following link here.
On receipt of the returned item, and in accordance with our refund policy, we will refund the payment card the price paid for the item. You will receive an email confirming that the refund has been actioned and your card credited
The product you return must be in new, unused, and unworn condition with all the original packaging and tags still attached. For hygiene reasons we cannot accept returns on earrings. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
What should I do if I have received the wrong item, or the item is faulty?
In either event, please return, as above, the relevant item to us for a full refund. On receipt of the returned item, we will refund the payment card the price paid for the item.
What should I do if you have not sent me one of the items I ordered?
In this event, please email our customer service team at email@example.com
What should I do if I want to cancel my order?
You are able to amend or cancel your order at any time in the order processing up until you reach the Sage Payment page.
Once payment has been taken (if you have changed your mind about the order and it is too late to cancel) then you can return any unwanted items to us in accordance with our refund and returns policy mentioned above.